Customers turn to online ordering for fast and convenient delivery and precise inventory management. Unfortunately protecting customer data and preventing fraudulent transactions has become a major responsibility for IT departments in eCommerce fulfillment. Merchants incur the greatest losses when fraud is committed during online purchases. A huge deal of pressure is placed on IT departments to stay on top of these issues. A company’s internet technology department’s ability to be fresh, flexible and be able to handle the growing use of mobile technology is necessary for competitiveness and customer care in the eCommerce fulfillment marketplace.
Understanding the two major areas of fraud in eCommerce fulfillment will help an IT department prevent costly headaches down the road. Securely protecting customers’ confidential information is critical for online businesses as well as brick-and-mortar organizations. As many companies have found out the hard way already, data breaches create unwelcome publicity negatively damaging an organization, their reputation and ultimately their sales. Once a breach has occurred the cost of resolving the problem becomes exponentially more expensive.
Most online transactions occur where the paying credit card is not present. In card-not-present transactions, or CNP, the merchant is responsible to confirm the shopper’s identity as well as deal with disputes associated with unauthorized purchases. Through automated risk scoring, where billing and mailing address are compared, merchants stand a better chance of protecting themselves from CNP fraud.
Payment fraud is evolving every day. The importance of your IT cannot be underestimated in preventing disputed charges in eCommerce fulfillment. A strong IT department that makes security management a daily part of business stands a better chance of safely conducting business online. Using the Payment Card Industry Data Security Standard (PCI-DSS), a set of obligations set forward by credit card networks, will also help protect consumers’ personal information.
FW Warehousing is headquartered in St. Louis, Missouri with Midwest warehouse distribution centers in Kansas City, Indianapolis and St. Louis totaling more than four million square feet. Founded in 1949 with a focus on food-grade storage, FW later broadened its services to include contract warehousing, dry storage, hazardous material and chemical storage, temperature-controlled storage, product distribution and B2B and B2C fulfillment.
FW Warehousing has more than 50 years of experience in third-party 3PL logistics and has been ranked in the top 100 Third Party Logistic Companies in the country by Inbound Logistics magazine.
For more information about FW Warehousing and its complete warehousing, fulfillment and logistics capabilities, visit the FW Warehousing website.